The idea was to bring the market regulator, FCCPC and dealers to a round table with a view to find common grounds of collaboration to serve the consumers of smartphones better.In his address, the Chief Executive Officer of FCCPC, Mr. Babatunde Irukera said so many fake and substandard smartphones find their way into the market due to lack of collaboration between his organization and dealers, who serve as middlemen between the manufacturers and end users.
‘‘It is very important we recognise what the rights of consumer are. One of the problems we have today is that consumer rights are being neglected that is why we are recognising the consumer today. On why FCCPC focuses more on consumer rights, Irukera described FCCPC as a non-biased organised that protects both the rights of consumers and that of dealers as well as manufacturers.
In his remarks, Chairman of Tenant of Banex Traders Association, Mr. Chibuike Nzedinma said having warrantee centre or care centre services for smartphone users is not enough to guarantee customer rights. He challenged FCCPC to come up with standard templates for all products to enable traders to be in tune with them in regulating the smartphones.
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