An AI chatbot released by the New York City government to help business owners access pertinent information has been spouting falsehoods, at times even misinforming users about actions that are against the law, according to a report from, includes numerous examples of inaccuracies in the chatbot’s responses to questions relating to housing policies, workers’ rights and other topics.as “a one-stop shop for city services and benefits.
”’s tests, the chatbot repeatedly provided incorrect information. In response to the question, “Can I make my store cashless?”, for example, it replied, “Yes, you can make your store cashless in New York City” — despite the fact that New York City banned cashless stores in 2020.
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