It began when a Singaporean took to social media to complain about Grab being “into yet another money-grabbing opportunity” as he shared about a voucher incident after a merchant got his order wrong.
He noted that from experience, “Grab gives the refund in the form of a voucher” equivalent to the value of the missing order.“Instead of giving me a voucher that is of the value of my missing item, they have decided to split it into two vouchers and made sure that I can only use one voucher at a time.
Now, the value of the voucher is small enough that it will not meet the minimum order amount, meaning I’ll have to make another two full purchases on their platform.“So essentially they have turned what is a mistake made by the merchant, a loss by the customer , into yet another money grabbing opportunity for themselves,” he added.
“Contact grab support and demand for cash refund. I’ve done it a few times and they usually do give in,” another shared.has reached out to Grab for a comment about this matter, and according to a Grab spokesperson, it is Grab’s policy to refund the missing item via the original payment method for“We have looked into the matter and found that GrabFood vouchers were issued in this instance as the ticket was raised in the Help Centre for a separate issue.
As a result, the platform automatically issued the refund in the form of GrabFood vouchers. We have since processed a full refund of the missing item to the customer.Simone Plourde of Montréal will create history in Paris Olympics
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