The FCC has fixed its watchful eye on the often lousy customer service we get from telecom providers. The agency said on Wednesday it’sa formal proceeding to review the customer support from cable, broadband, satellite TV and home voice service providers.
“We can and should expect consistent, transparent, and helpful customer service from the communications companies that provide so many services that are so vital in our day-to-day lives,” FCC Chairwoman Jessica Rosenworcel wrote in a press release announcing the inquiry. “No one should get stuck in a doom loop trying to cancel a subscription or just get a human being to help resolve their service problems.
Other finer points on the agenda include extending current regulations for cable operator installation, outage and service call rules to include satellite TV, voice and broadband services. Finally, it wants “current cable operator customer service requirements to reflect marketplace and technology changes.”