Apple said the program, which should help ease heavy demand on Apple and its authorized partners to fix millions of cracked screens and fried charging ports, will launch in the United States before being rolled out to other countries
The back flip means that independent repair shops will be offered official parts for out-of-warranty repairs at the same price offered to authorised service providers, such as Best Buy Inc, which perform warranty work. Apple’s iPhone sales have declined in the past two fiscal quarters, but sales of accessories such as its AirPods wireless headphones and the Apple Watch, along with paid services like Apple Music, have helped make up for some of the revenue falls.
However, the unofficial repair industry that sprang up, using mostly aftermarket parts supplied by third parties, was sometimes unreliable. “This is Apple realising that the market for repair is larger than Apple could ever handle themselves, and providing independent technicians with genuine parts is a great step,” Wiens said. But, he said, “what this clearly shows is that if right-to-repair legislation passed tomorrow, Apple could instantly comply.”
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