customer-service employee in which the employee declined to refund an unintentional $4,333 purchase Taleb made through Tesla's mobile app. Taleb said the purchase was made while his phone was in his pocket, comparing it to a butt-dial. He did not specify which feature he bought.
In an email sent to Taleb on Sunday, the Tesla customer-service representative said the company would not give Taleb a refund, saying his request was similar to "paying for an addition to a house, deciding you don't like it, and then requesting a refund from the contractor." Taleb expressed frustration in his response to the employee, saying the Tesla app was unusual for not requiring users to confirm a purchase after pressing the "buy" button.that it should be easy for Tesla customers to get refunds and that Taleb's concerns will be addressed.
Musk is more active on Twitter than most CEOs, often interacting with fans and customers, and sometimes dealing with customer-service issues.Are you a current or former Tesla employee? Do you have an opinion about what it's like to work there? Contact this reporter at
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That customer is Nassim Nicholas Taleb, the famous writer with 443,700 followers.
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