How a lawyer-turned-CIO is leading Marsh & McLennan's coronavirus plan - Business Insider

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How a litigator-turned-tech exec helped lead $50 billion professional services giant Marsh & McLennan's coronavirus response plan

to be able to handle tens of thousands of employees now accessing it remotely.

"We will be thinking more about who really needs to be in the workplace and how does the workplace best need to be designed to accommodate new ways of working," he said. It tragically lost 295 employees in the terrorist attacks on September 11, 2001, and had to completely restructure several damaged facilities. nuclear incident"We found at the time that we were stepping on each other's toes and we needed to create more rigor around crisis management," Gilbert said.

One saving grace for Marsh & McLennan was a major digital overhaul the company began a few years prior. Adopting more cloud-native tools allowed the IT team to quickly scale up capacity to meet the skyrocketing demand.

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