How managers can develop empathy for their employees - Business Insider

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Learn about leading today's workforce from technology and HR leaders DellTech ad

Two crossed lines that form an 'X'. It indicates a way to close an interaction, or dismiss a notification.Just because workers are more productive free of office distractions doesn't mean they feel more resilient about what the future of work holds.

In fact, as workers operate under the uncertainty of work styles that could waver between short-term solution and possibly permanent arrangement, it's paramount that managers have plans in place to foster resilience in their workforce. Hummel pointed to Dell's investment in a digital learning platform so worker career development can continue and the organization doesn't lose ground with reskilling and upskilling efforts.

"When I look at what's necessary in our IT organization, it's not only the technical skills, it's the leadership skills," she said. "It's the ability to bring the talent of individuals forward to do impressive things, and that hasn't gone away as we've moved to this new working environment."In ensuring workers are not only functioning but resilient, empathy matters more than ever, the executives agreed.

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