After a disastrous Uber ride last year, the company's chief economist examined the economics of apologies — and discovered there's something more important than 'I'm sorry'

📆 16/10/2018 16:59:00
📰 BusinessInsider

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A team of economists studied how Uber customers respond to different types of apologies after they have bad experiences with the company. They found that effective apologies have one thing in common.

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