'People are going to be offended': Ontario companies brace for new era of employee-monitoring rules

Panagopoulous, a remote employee for Air Canada’s customer-support call centre in Toronto and who has worked for the airline for 28 years, said she understands why the company uses monitoring and measurinThere was an error, please provide a valid email address.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc. You may unsubscribe any time by clicking on the unsubscribe link at the bottom of our emails. Postmedia Network Inc.

“Imagine says, ‘This whole time you’ve been working from home, we’ve been surreptitiously taking screenshots of you in the background of your house … because we had a right to do that. We’ve been listening in to all your calls, just to make sure you’re not doing anything wrong,’” said Lauren Reid, president and principal consultant at The Privacy Pro. “People are going to be offended, rightfully so … that they haven’t been trusted and this has been happening without their knowledge.

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