Water company promised a $2.4K refund. Why was the customer left hanging?

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He said he deserved money back from an emergency repair protection plan.

How he got here is a little more complicated.

Indeed, these things don’t matter to the average customer who needs service or who is trying to resolve a dispute, but it’s important to get right. Fischer said he called the town, which after about three weeks, said there was no underground stream there and that he should call the water company. Fischer noted the rejection came even though the company had been accepting checks from his mother’s account, signed by Fischer as power of attorney.

So he called again the next day, he said. Again, he was told he’d get a call from a plumber in three minutes, but again, the call never came, he said.“I was instantly told that they needed to speak with Miriam, my mother, because in the file I was banned from any service ever,” he said. “I explained that Miriam was deceased but he kept yelling into the phone that only Miriam could get service. ‘Let me speak with Miriam,’ he said and refused to even discuss the power of an executor.

 

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