DENVER — While bugs are just a part of life during a Colorado summer, the black widows in Kevin Krauth’s backyard have reached problematic levels as of late. So, when a service representative for a pest control company came up to his home — dressed in a polo, and pitching a “natural” solution to his problem — he was interested.
“They do everything on an iPad, which makes sense — but it’s a sunny day and you don’t actually physically get to hold the contract,” Krauth recalled. “So, when we were going through all this, I wasn’t able to see the various different quarterly terms, which would have revealed the full amount. And it turns out, it’s about five times more than [described].”
Denver residents accuse pest control company of ‘shady’ business practices Andrea Beatty told Denver7 she agreed to the service initially, in part, because she was told by the sales rep that Krauth had just signed up for the service. Having dealt with ants inside her home, she said she was “kind of excited” about the pledged natural pest remedy in the beginning. That excitement quickly changed to frustration and anger when she learned that she had been mislead by the representative.
Denver7 called and emailed EcoShield Pest Solutions, and was sent a statement from a representative with the company’s customer care department. Krauth said he was finally able to get his commitment canceled, without the high cancellation fee initially threatened. He has resolved to accept his initial payment of $179 as a lesson in “buyer beware.”