The drop in complaints was attributed to the easing of supply chain disruptions due to COVID-19, as manpower shortages and shipment delays of renovation materials prevented contractors to complete projects on time.
There was a “marginal” increase in complaints against the motorcar industry - 618 in the first half of last year to 629 in the first half of 2023. Almost 50 per cent of complaints made were about vehicle rental transactions, said CASE.vehicle rental businessesConsumers also reported S$302,205 in prepayment losses in the first half of this year due to sudden business closures - a 4 per cent rise compared to the same period last year.
“We encourage consumers who intend to purchase beauty and renovation contractor services to patronise CaseTrust accredited companies as they are required to protect consumers’ prepayments and deposits.”While there was a general decline in complaints in the first half of this year compared to the same period in 2022, CASE noted that there was a 39 per cent increase against the airlines industry from 181 complaints to 251 complaints.