Salary delays: Businesses fuming over payroll company Salarium’s tech glitch

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Payroll solutions company Salarium freezes all of the funds it currently handles, leaving business owners covering for employees who weren't able to receive their salaries last August

MANILA, Philippines – Businesses that use the services of payroll solutions company Salarium and its app SALPay can’t pay their employees after the company froze their disbursement feature over a supposed tech glitch and disparities in its systems.

A human resource personnel of the engineering company told Rappler that they have resorted to manually giving cash to employees since SALPay’s glitch. “We’ll survive as a company but it still stings since we’ve just started to recover from the pandemic,” said Tina, the coffee shop owner who declined to be identified.

Tina doesn’t know how to move forward, since Salarium’s office in Makati has reportedly closed and employees have been working virtually.Salarium’s support team admitted to Rappler that they have frozen all of the funds it currently handles, resulting in belated disbursements. They could not ascertain when the matter would be resolved.

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