Taking ownership of all customer support related to allocated servicesAnalysing requirements for input to changes and enhancements
Awareness around all possible changes that will be released into the PRODUCTION environment for allocated services in SME bucket Owns the LIVE environment for allocated services in SME bucket. Manage a close relationship with the key stake holders of all allocated services in SME bucket .Responsible for identifying problem areas and following through on all problems logged in SME bucketThe SME bucket comprises of, but is not restricted to the following applications: Chorus BPM, Chorus Capture,
The SME bucket comprises of, but is not restricted to the following business processes: New Business; Trading Terms; Claims; Re-insurance; Asset Maintenance; Client MaintenanceProven experience as a Business Analyst in the financial services industryKnowledge of server operating systems, Active Directory, Group Policy and network architecture with an active interest in other networking servicesThe ability to build, configure, administer and support all versions of Windows desktop operating...
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