, which was rebranded from Dimension Data in April, is identifying opportunities in South Africa and across the globe to expand its data centre network, as more organisations demand cloud-driven services.
During an interview with ITWeb, Alan Turnley-Jones, CEO of NTT Data Middle East and Africa, noted the Johannesburg 1 Data Centre forms part of the company’s global data centres division, which operates data centres in more than 20 countries and regions across the globe. “There are plans around expansion, but I can't go into specific details around geographic locations. On an annual basis, we invest a specific amount towards new facilities. So, there is a global plan around where we will be building more data centres. We are looking at business cases in Johannesburg and Cape Town.”
During the transition, the company retained Dimension Data’s technology − as well as South African tech talent – and is on a continuous journey to increase its staff complement, he pointed out.Over the last year, NTT Data South Africa has almost doubled its team of IT consultants, and continues to expand its local teams, Turnley-Jones added.
Amazon Connect is a cloud-based contact centre-as-a-service platform that is AI-enabled and configurable across physical and virtual contact centres.“If you look at our staff complement in South Africa, our conversation is around our IT services staff where we are building our capabilities. We have seen growth in our local teams that support other parts of the world, predominantly in IT services that support North America.