Customer fury as Dublin windows company shuts with thousands in deposits

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DK Windows was promoting Black Friday sales just a week before it went out of business

DK Windows & Doors said in a petition to the High Court, that it had built up €1.5 million of customer deposits but had run out of cash. Stock image: Getty

The company said in a petition to the High Court, that it had built up €1.5 million of customer deposits but had run out of cash. Sonya Keating placed an order in the middle of September and paid a deposit of €15,000 before paying a further €29,750 weeks later. She was given an installation date of the middle of December.

Monique Webb ordered windows through DK and paid 50 per cent deposit in August and was told it would take 12-16 weeks. “We got confirmation there was a delay a number of weeks ago and told it would be December 12th for installation. However after trying to contact them last week with no avail, we contacted an employee who dealt with us before when we ordered a door; the employee told us all staff were let go last week. There is no answer from them.

“My Dad told them he wouldn’t be paying any more until the door arrived to which he was put on to another staff member who changed the fitting date again. We got word on Saturday November 30th, through another window company, that they had gone out of business.”

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