Canada’s telecom industry trying to combat surge in spam phone calls

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Canada’s telecom industry trying to combat surge in spam phone calls GlobeBusiness

Bell Canada and Rogers say they will have a broad solution for blocking blatantly illegal caller identifications in place by the Dec. 19 deadline, while Telus Corp. says it will have a more tailored response.The CRTC has acknowledged a recent outbreak of robocalls in which fraudsters use a technique known as spoofing that mimics the caller IDs of CRA, Service Canada and other agencies in an effort to coerce Canadian residents into settling bogus tax or legal issues.

A CRTC statement says there are a number of technical reasons for the proliferation, including the legitimate use of voice-over-internet telephone services and business practices that may alter caller identification information. It also says Canadians should receive fewer unwanted calls after the new safeguards are in place next month but adds it’s working on rolling out further measures in co-operation with domestic carriers and other jurisdictions.

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