Japan invests in service industry, reshaping its legendary hospitality

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TOKYO - Japan's capital expenditure boom is shifting to the services sector, stirring fears that self-checkout systems and software will take the human touch out of omotenashi, the country's vaunted commitment to hospitality. The economic forces at work are undeniable. The working-age population is forecast to shrink by about a third in the next half century, and companies simply cannot hire enough workers.