“Can they really do that?” Jackie asked. “After all, my daughter is listed as one of the people who drive the car.”
Also in that rejection letter, 1st for Women list 11 client obligations, but the regular driver issue is not singled out for specific mention. Why not, I asked the insurer, given that my perception, based on my case studies, is that a great many claims are rejected because of this issue? “Jackie, for one, clearly didn’t understand the significance of the changed risk relating to the regular driver.”
“Although a small portion of our claims are declined because of ‘regular driver’ and it doesn’t feature on our top five reasons for declining claims, we do educate customers about it at sales stage and in the policy documentation,” Van Wyngaard said.