Tourism industry still faces staff shortage, but it’s improving

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Malaysian Association of Hotels says the industry has taken action by starting to upskill and reskill staff.

Tourism players here are trying to provide good service with limited staff. – LIM BENG TATT/The Star

WHILE Malaysians are now enjoying the freedom of travelling and contributing to the tourism industry’s recovery, some still struggle with a shortage of manpower to cope with the higher demand. This is due to many tourism sector workers having left their jobs during the Covid-19 pandemic when the country’s borders were closed and even local travel restricted.

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