US employee engagement 'too low' and costing companies $1.9 trillion in lost productivity

The House voted to hold Attorney General Merrick Garland in contempt of Congress for refusing to turn over audio of President Joe Biden.FILE - In an Oct. 24, 2007 file photo, workers leave the Warren Truck Assembly, a Chrysler automobile factory, during a shift change in Warren, Mich. “It's too low,” said Jim Harter, the chief scientist for Workplace Management and Well-being at Gallup. “And we know it's too low, because we track organizations that do well. And they're at 70%.

“We're trying to create awareness around the state of the workplace, so leaders understand what workers are going through and how they can improve not only the well-being of people in the workplace but also the performance,” Harter said.Gallup estimates that a lack of employee engagement globally explains about $8.9 trillion in lost productivity, or about 9% of the global economy.“So, there's a lot of room for improvement,” he said.

Employee engagement affects retention rates, productivity, customer service, and profitability, Harter said.

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