A software glitch at Central Market led some customers to express frustration after they were charged multiple times for the same order. The glitch, which an H-E-B spokesperson said was limited to purchases made through the company’s online platforms, has since been resolved, but affected customers are still waiting to receive refunds.
“But it sounds like you have to call their customer service line to get it 'worked on.’” The user said the glitch was “totally unacceptable,” and that the error would likely lead to unnecessary financial strain for other customers. Jackson said H-E-B is still working to determine how many customers were impacted by the glitch. The glitch came several months after H-E-B rolled out a new contactless payment system at several of its Central Market locations.
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