Photo by ROSLAN RAHMAN/AFP via Getty ImagesDBS Bank, a Singaporean multinational banking corporation, accelerated its digital transformation to respond to challenges posed by COVID-19.
"We're able to meet the strong business demands and volumes with no visible loss of productivity," Ng said, recalling a surge in online search volumes on bank services when the circuit breaker began. This involved compiling data of employee movement from calendar invites and security tags, as well as physical interviews with staff. The bank was able to contain the spread, with no further cases from the infected person. "That has proven to be very pivotal in the way we respond to this crisis," he said.
What does the future of banking look like? From Ng's perspective, the 5G network will unlock many opportunities for seamless collaboration and communication. Trial services from telcos were recently launched in Singapore this year, and Ng predicts adoption will be quick.
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