A Tesla Model 3 owner said he's had a "nightmare" trying to get an accidental in-app purchase refunded.A Tesla Model 3 owner is struggling to get a refund after accidentally buying an upgraded driver-assistance feature for more than $4,000,The owner, Dr. Ali Vaziri, said his phone was in his pocket when he unknowingly spent $4,280 through the Tesla app.
Ali Vaziri accidentally bought a $4,280 software upgrade through the Tesla app on September 24, and still hasn't received a refund weeks later,. Vaziri learned of the pricey purchase when he received a mobile notification from his bank about the transaction. Vaziri's linked a credit card to his Tesla account to pay a monthly fee for "premium connectivity," but the card was billed thousands extra for a capability he didn't want — "Enhanced Autopilot," according to CNBC. Tesla introduced the $4,000 driver-assistance feature in September as a less expensive alternative to the company'sVaziri called his local Tesla store and service center along with a customer-service number to no avail, CNBC reported.
"The car has been great since I've had it. But this has been a nightmare," Vaziri told the outlet. "The customer service is horrendous."
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