Earlier, the ACCC said it was prompted to take the legal route after it had 473 contacts about the reseller from Australian consumers.
A spokesperson for Viagogo notes the penalty decision relates to issues on its Australian website in mid-2017. “The matters considered in the proceeding covered a period of less than 8 weeks,” reads a statement emailed to“Since that time, we have overhauled our platform – a process that included consultation with consumer protection regulators in a number of countries. Viagogo is committed to providing an important service to consumers that use our platform.”
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