Would you let Google Duplex make phone bookings for you?
Our research suggests people find AI's recommendations more persuasive in situations where AI shows easy steps on how to build personalized health insurance, how to avoid a lemon car, or how to choose the right tennis racket for you, rather than why any of these are important to do in a human sense.Most of us believe humans have free will. We compliment someone who helps others because we think they do it freely, and we penalize those who harm others.
This is because we don't think an AI developed to serve humans has a malicious intent to exploit us — it's just an algorithm, it doesn't have free will, so we might as well just accept the $20. To protect consumers, we need to understand when people are vulnerable to manipulation by AI. Governments should take this into account when considering regulation of AI.In other work yet to be published, my colleagues and I found people tend to disclose their personal information and embarrassing experiences more willingly to an AI than a human.
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ConversationUS “Success in creating AI would be the biggest event in human history. Unfortunately, it might also be the last, unless we learn how to avoid the risks.” — Stephen Hawking
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