'Predatory and harmful': Misleading solar ads touting 100% free panels and fake stimulus programs spread on Facebook as the coronavirus upends door-to-door sales
Four customers described inappropriate or unprofessional behavior among Powerhome installers, and three of those said that crews left behind a mess on their property. When McCall complained, Powerhome offered him $8,000 for the re-installation and 10 free panels, according to a settlement agreement we reviewed.
Another customer said he received thousands of dollars from Powerhome after complaining that his panels didn't work, according to a settlement agreement we reviewed. Sloppy installation jobs may have serious consequences Five of the customers we spoke with said their panels didn't produce any energy for some period of time or stopped working. Another customer, Jane Cline, said the installation of one of her panels created a leak.In a complaint filed against Powerhome in a North Carolina state court this summer, another customer, Cheryl Lawson, said that the roof she and her husband had installed by the company began leaking, causing a mold infestation.
Hebert, who claims her panels weren't working when they were installed in April, is among six customers who said Powerhome is unresponsive and doesn't act quickly to fix problems. Hebert said the company knew the panels weren't working in April, but didn't fix them until August. Powerhome reimbursed her for three months of loan payments, she said.
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