As energy prices rise, it's especially vital for companies to commit to caring for their customers. This human-centered approach honors Lenovo's commitment to innovation, while ensuring that SGN makes a positive social impact., it's arguably never been more important for companies to commit to caring for their customers — especially those who are vulnerable.
The gas distributor uses Lenovo's whole ecosystem of products, including its moto g31 smartphones and ThinkPad X13 devices, to access digital resources to help vulnerable customers in the field."This technology enables us to really go over and above what our customers expect from us when they call us for a gas escape," said Paul Morris, SGN's service delivery manager.
SGN's care and repair service is delivered in partnership with AgilityEco, and was developed"in direct response to our engineers telling us they wanted to do more to help customers who are financially vulnerable, or need help arranging a gas-safe registered engineer to fix unsafe gas appliances,"The gas distributor is aiming to support 250,000 vulnerable households and customers between 2021 and 2026 in using energy safely, efficiently, and affordably, and is utilizing more than...
Lenovo's Moto g31 is SGN's favored smartphone."It enables our engineers to contact our emergency service center 24 hours a day, as well as access job details and other information quickly and easily, which helps to increase productivity and customer satisfaction while keeping our staff and customers safe," Morris said.As a company responsible for such a vital utility, SGN needs to make sure it uses technology that is up to the task.