Calgary senior says alarm company won’t cancel dead husband’s contract

Uma Kar says her husband signed up for a Safety Alarm security system for their Douglasdale home before he passed away in 2022.A Calgary senior says she's being threatened by an alarm company over a broken system that is costing her thousands of dollars and keeping her up at night.says it is "one of the fastest-growing security companies in Alberta" and provides "peace of mind" to its clients – but Kar's experience has been anything but peaceful.

The senior says each and every time, she's been terrified, climbing out of bed to grab a phone and call her son, worried someone may be breaking in.Kar says there has been no phone call to make sure she is alright, or follow-up after the alarm quiets down. Better Business Bureau customers complain of similar situations to Kar's: automatic renewals, credit threats and poor customer service are all mentioned on the BBB's"Businesses need to be responsive, they need to be advertising honestly, they need to be licensed," Mary O'Sullivan-Andersen said. "There's a number of different variables that go into a rating, and right now, they're low in every ."Kar's son Ramit says he has tried to reach both men.

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