How leaders can build resiliency in their company to navigate the unknowns

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Many SMBs struggle with identifying ways they can transform their operations and empower teams to build and maintain agility and resiliency

Mark Hickman is the managing director for Sage in Canada, a leader in accounting, financial, HR and payroll technology for small and medium-sized businesses.

The past several years have imparted valuable lessons for building a business and culture of resiliency that can help not only weather future storms, but thrive in the face of uncertainty. However, many SMBs struggle with identifying ways they can transform their operations and empower teams to build and maintain agility and resiliency in an often-unpredictable business environment.

People who feel valued by their employer and happy in their positions are less likely to leave a company. Employee benefits play a big part in compensating people for their hard work as well as providing the right resources and programs to help them be more impactful in their roles.

As Canadian businesses look to the future with optimism, the journey to resiliency continues; the technological advancements of today should be both carefully considered and strategically adopted to realize the best business outcomes.

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