Former Starbucks CEO Howard Schultz says the company’s leaders should spend more time in stores and focus on coffee drinks as they work to turn around flagging sales.In a LinkedIn post published over the weekend, Schultz said many people had reached out to him after Starbucks reported weaker-than-expected quarterly sales and earnings last week.The Seattle coffee giant said revenue dropped 2% in the January-March period as store traffic slowed around the world.
But Schultz said coffee is what differentiates Starbucks and reinforce the company’s premium positioning."The go-to-market strategy needs to be overhauled and elevated with coffee-forward innovation," he said.Narasimhan did announce plans for coffee pop-up stores in the U.S. and elsewhere last month. Starbucks plans to use the stores to experiment with limited-edition coffee drinks, teach younger customers about coffee and learn about customers' preferences.
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