customers were shifting from prepaid to postpaid as the economy improved and the gap narrowed between postpaid and prepaid plans.
The economic fallout catalyzed by the coronavirus pandemic will likely disrupt the migration away from prepaid plans or comparable options. Low-wage workers are to be hit the hardest by the work stoppages associated with the quarantine measures intended to curtail the pandemic. to a 60-day pact with provisions to waive coronavirus-related late fees, this would not be enough to offset the broader, long-term consumer liquidity crunch that will accompany a prolonged period of unemployment.
Similarly, adjusting phone payments plans to have lighter up-front installments could help ease the near-term financial burden, as consumers navigate the uncertain conditions of life amid the pandemic.