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Companies Are Racing Toward Digitalization To Unlock Value And Improve The Customer And Employee Experience

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Companies Are Racing Toward Digitalization To Unlock Value And Improve The Customer And Employee Experience
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Companies are racing toward digitalization to unlock value and improve the customer and employee experience:

provides an integration platform to help businesses connect data, applications and devices across on-premises and cloud computing environments, and is the

• Overcoming security and governance challenges is a hurdle. Security and governance was cited as the biggest challenge to integrating user experiences, ahead of outdated IT infrastructure and an inability to keep up with ever-changing processes, tools and systems . • Too much is being spent on custom integration. In their efforts to integrate apps and data from across the enterprise, organizations appear to be focusing more resources in the wrong areas, such as custom integration. As a result, they are increasing their technical debt. On average, organizations spent $3.65 million on custom integration labor in the last 12 months, a 4% increase from last year .

• Reuse is on the rise. Organizations are increasingly creating and using reusable IT assets and APIs to create new experiences and accelerate projects, rather than building from scratch each time. On average, 46% of organizations’ internal software assets and components are available for developers to reuse—an increase from 42% a year ago. Nearly half of organizations said IT is actively reusing these components, versus 41% in the 2021 report.

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