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Sponsored Content: Last mile solutions that go the extra mile bring business home

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SPONSORED CONTENT: When there’s little to differentiate businesses’ products and solutions, it’s their customers’ experience of the service they offer that sets them apart, even when onerous regulatory requirements could slow the process down.

of businesses, including financial institutions, forex trading, gambling, insurers and attorneys, who are subject to a number of ‘know your customer’ requirements, while the latter impacts mobile network operators and data connectivity providers, who also have to know their customers’It should also apply to other intermediary businesses, such as those that process Natis documents, driver’s license, identity documents, and passports.

That’s why, when the ‘last touch’ of a purchase process is outsourced to a third-party service provider, it is vital that not only an excellent service can be depended on throughout, but it is a trusted one, which protects the customer’s interests and ensures a seamless and efficient last mile experience.

The ideal solution for these corporates is to be able to offer validation at the point of delivery, so that customers can use their long-awaited bank card or SIM immediately, rather than having to wait for their personal information to be verified over time. This focus on immediate capture and verification, supported by push notifications that inform customers of when their items will be delivered, as well as having the ability to locate the recipient on the first delivery attempt. Being able to offer this service means that DPD Laser achieves an above 85% first time success rate with the more than 50,000 deliveries it completes in a month that require some sort of personal information to be collected.

 

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