Jess Kelly: Don't be afraid to take your business elsewhere if the customer service falls short

📆 2022/08/25 19:00:00
📰 businessposthq

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Customers do not require a high-five and personalised conversation with the chief executive every time something goes awry; they just want their issues resolved, writes jesskellynt in this month's Connected magazine free with Sunday's Business Post

Very few things can test my patience quite like the scenario I faced on a Friday afternoon earlier this month.

Let me set the scene for you: I have an issue with a service I pay quite a bit of money for every month. I can’t find an obvious solution, despite serious digging on official channels, forums, and Twitter, so I pick up my mobile phone and call the company for help. Enter the source ...

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