Everything went fine with the GMC Yukon Denali she received from the Toronto Pearson Airport Avis location as she drove it into the city and out to Kitchener to visit her mother-in-law, pre-paying $1,000 for the SUV and driving it a a total of around 300 km. But when Boniface returned the vehicle and was preparing to board her flight home to Europe, she noticed something odd on her online credit card invoice. Avis had charged her $8,000 for the three-day rental.
“The first thing I wanted to do was actually go back through security and just walk to the counter,” Boniface told CP24. “But I wouldn’t have had time to do that because theAnd when she tried calling, nobody picked up. “It was just ringing and ringing and no one was answering,” she said. “It was really frustrating just trying to get to somebody.”
Finally, after calling another line and being disconnected twice, Boniface was able to speak to some human reps at Avis, but they seemed perplexed by her issue and not immediately willing to reverse the charges. “They didn’t seem to really get what my issue was and I really needed them to remove this $8,000 charge,” she said.
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