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Denton-Based Telehealth Company Charging, Not Helping, Patients, BBB Warns

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Be warned, not all phone docs are trying to help.

Recently, the bureau received an influx of these complaints from people alleging they had a virtual appointment with the company and paid for services, but their prescriptions were never sent to the pharmacy. Often the customers tried to contact the company but would never hear back. Some would get their payments refunded.

Complaints about the company come from 19 different states. “I Googled a telehealth provider for a tooth infection, and this company came up first,” one customer in Missouri told the BBB. “They even had me create an account, requesting all of my medical info, personal info, and even a picture of my license.”A customer in Louisiana made a virtual appointment with one of the company’s medical professionals, who prescribed antibiotics for a UTI, but the prescription was never filled.

The OIG alert came the same day the U.S. Department of Justice announced charges against 36 people in telemedicine schemes totaling $1.2 billion. Monica Horton, a BBB spokesperson, told thethat 2022 statistics were still being certified. But in the two prior years, the BBB received over 300 complaints in its telemedicine category. There were 133 in 2020, and 209 in 2021. “Ironically in 2019 we did not have a category for telemedicine,” Horton said.

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