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How Southwest Airlines is responding to its holiday meltdown - Dallas Business Journal

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Southwest is trying to win back confidence from customers and investors after taking an $800 million loss in the fourth quarter.

Southwest Airlines Co. plans to spend $1.3 billion on technology upgrades and maintenance this year as part of a plan laid out by executives to rectify the issues that led to the carrier's holiday operations meltdown.offered his latest apology to customers during Southwest's fourth quarter conference call on Thursday with Wall Street analysts and the media that lasted more than 90 minutes.

Southwest's mitigation plan falls into three buckets: immediate actions that have already been taken or are happening right now, department-level assessments and actions, and a The establishment of supplemental operational staffing that can quickly mobilize to support crew recovery efforts at the first sign of a potential workload backload.

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