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Three questions for ServiceNow president Chirantan Desai - Silicon Valley Business Journal

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The Business Journal had a chance to talk with new ServiceNow president Chirantan Desai. Here are five key questions about his new role, the company and Silicon Valley.

Last week, ServiceNow Inc. made a bold pledge: Unlike many of its Silicon Valley peers, it would not lay off staff this year.

The promise came as the company reported its quarterly results. Following that report, Chirantan Desai, the Santa Clara company's new president, spoke with the Business Journal about its no-layoffs pledge, ServiceNow's plans for Silicon Valley and the experience of taking part in his first earnings call.

Desai joined ServiceNow in 2016 as the company's chief product and engineering officer from Dell EMC. In January 2022, he became chief operating officer, a title he still holds along with president. ServiceNow CEO Bill McDermott previously carried the president title along with being CEO, but he recently dropped being president for being chairman.Your first earnings call was Jan.

No — It was excellent. We’re a technology company, so when the questions are related to technology transitions or our product portfolio, or how a particular product is getting traction — where we need to give even bigger explanations on the top line revenue or profitability, I did all that.When we guide for 2023, we are looking at our revenue trajectory, which is typically based on the health of our pipeline. capacity of salespeople going into 2023 is 20% higher than into 2022.

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