Ms Laura Mueller, a referee from the Disputes Tribunal, ordered Emirates to pay Mr Morgan by next Monday, noting that the airline had “advertised a business class service that consumers were very unlikely to receive”, reported Stuff.
The airline also told the Disputes Tribunal that Mr Morgan and his wife had received seats that could recline to 166.1 degrees, which was “equivalent to a lie-flat seat” to “ordinary” travellers.
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Emirates ordered to pay passenger more than $11,300 over ‘misleading’ business class advertisementThe ad promised minibar service, updated entertainment system and seats that could recline fully to become a flat bed. Read more at straitstimes.com.
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