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Complaints about telecommunications companies increase as Rogers outage top of mind

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TORONTO — Complaints about Canada’s telecommunications companies were up 12 per cent from a year ago, while a service outage at Rogers Communications last…

The company has also hired more than 1,000 customer-facing roles since October and said it plans to continue investing in additional capacity to meet higher demand.

Meanwhile, Bell accounted for 14.9 per cent of complaints, but the company saw a 6.1 per cent decline from a year earlier, totalling 1,110 submissions in the first half of the 2022-23 year.Article content “Our investments in our network, enhanced service and digital tools are clearly making a difference, as is our customer-first approach.”

 

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Complaints about telecommunications companies increase as Rogers outage top of mind - BNN BloombergA new report says complaints about Canada's telecommunications companies were up 12 per cent from a year ago, while a service outage at Rogers Communications last summer helped make the company the most complained-about provider for the first time.
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