Company refuses to refund part because of a missing box, until W5 steps in

Every now and then, people ask W5 to get to the bottom of what they think is an unjust situation with nowhere to turn. Those stories don’t always justify an entire multi-layered W5 TV investigation, but they are legitimate stories nonetheless and worthy of some digging. And sometimes the digging alone triggers a solution.Back in December of 2022, Maria M. from Bradford, Ont. noticed her refrigerator wasn’t working properly.

She paid $361.37, including taxes and shipping. When the part arrived a few days later, Maria gave it to her repairman, who opened the box, took a look and told her that it was the wrong part. Genuine Replacement Parts sent her what she ordered – but she had made an honest mistake and ordered the wrong part.Genuine Replacement Parts emailed back to say they do indeed accept returns – as long as the part is in its original box.

Maria admittedly did not read the return the policy. And I suspect she’s certainly not alone when it comes to that. But she insists that she did verbally ask and found it appalling that a $360 part could be deemed useless and irreclaimable because of a missing box.“Your refund policy should be NON EXISTENT because 99% of your clientele would open the box to see the product… This is unfair and unjust.

日本 最新ニュース, 日本 見出し

Similar News:他のニュース ソースから収集した、これに似たニュース記事を読むこともできます。

BlackRock CEO Larry Fink sells nearly 7% of his stake in asset management companyShares of BlackRock, which makes most of its money from fees on investment advisory and administration services, gained nearly 3% since the banking turbulence began last month
ソース: globeandmail - 🏆 5. / 92 続きを読む »

Todd Haimes, who led a theatre company to Broadway, diesTodd Haimes, who led the Roundabout Theatre Company from an off-off-Broadway company teetering on the edge of bankruptcy into a major theatrical force with works on five stages — including three Broadway theatres — and dozens of Tony Awards, has died. He was 66. Will his name be erased from the Epstein lsland guest list ?
ソース: CTVNews - 🏆 1. / 99 続きを読む »

Navdeep Bains to join Rogers as company unveils new executive teamThe team charged with combining two of the country’s largest telecom companies also includes a senior executive from Shaw Communications
ソース: globeandmail - 🏆 5. / 92 続きを読む »

Cast of 'BlackBerry' film discuss the company's rise and fall - BNN BloombergBlackBerry’s rise to prominence has had lasting impacts on today’s technology industry, and the company’s ultimate downfall tells a compelling story, according to cast members of the upcoming “BlackBerry” film.
ソース: BNNBloomberg - 🏆 83. / 50 続きを読む »

5 back-to-basics company metrics investors should pay attention to amid recession riskIt\u0027s essential for investors to understand the quality and reliability of a company\u0027s reporting before making investment decisions. Read on.
ソース: financialpost - 🏆 7. / 85 続きを読む »