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Your DoorDash driver may be the company's co-founder

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Andy Fang is one of a growing number of executives who occasionally do the hourly work that makes their companies hum in order to better understand drivers and customers.

When they started DoorDash a decade ago, while they were still students at Stanford, Fang and the company’s other two co-founders — CEO Tony Xu and Chief Product Officer Stanley Tang — made all the deliveries themselves.

DoorDash has grown exponentially since then. In 2022, more than 6 million DoorDash drivers — all independent contractors — fulfilled 1.7 billion orders worldwide. DoorDash has expanded beyond restaurant delivery into convenience stores, groceries, pet stores and pharmacies. Fang also experiences drivers’ other frustrations. The wrong address in the DoorDash app cost him time delivering orders from Bonchon, a Korean fried chicken chain. On the afternoon he drove with an AP video journalist, Fang only made $15.50 for 51 minutes of work. That’s a little lower than the $17.97 that San Francisco DoorDash drivers typically make in an hour, according to Indeed.

Fang said he knows there are limits to how much he can understand the day-to-day work of the company's drivers, which is why he also seeks feedback from a council of drivers and from other employees.

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Your DoorDash driver? He's the company's co-founderOn a recent afternoon in San Francisco, a DoorDash driver was circling the neighborhood trying to find the restaurant where he needed to pick up two orders. Finally, he Googled the location and realized DoorDash’s app sent him to the wrong address.
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