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These Travel Companies Have The Best Customer Service In 2023

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Companies that are known to offer excellent service have been prone to service lapses. Businesses that are traditional laggards have upped their game. British Airways stood out as the best international airline for customer service in 2022.

. Readers said they appreciated the reliability and quality of service they received from the airline at a time when air travel is unreliable and plagued by poor service.Best international airline for customer service: British Airways

So how did that happen? A look at the airline cases my consumer advocacy organization received shows how quickly the British carrier moved to fix the service problems. Often, they were addressed before I could even ask. Clearly, BA has put customer service front and center. Last month, CEO Sean Doyle said his"number one priority" was to address the call center problems customers have faced when trying to contact the airline — so obviously, BA isn't resting on its laurels.

that upgraded customer experience using real-time, data-driven insights. That partnership appears to have paid off. Hertz also made a big investment in electric vehicles. Customer complaints are way down, too, which is making readers happy.Best cruise line for customer service: Viking

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