TV producer Storm, who married the
She added: "The glazing company is trying to wriggle out of replacing it despite promising a 10-year comprehensive warranty. Appalling behaviour." Storm then urged others 'dealing with something similar' to look up the Consumer Rights Act 2015, which states that companies should replace products that are 'not fit for purpose' free of charge.
One said: "I’ve had 2 windows break for no reason in my 3-year-old new build, and have paid for a replacement on both not knowing this. ."
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