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Business leaders expect AI investments to pay off, but it might take time: Study

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A new study found an overwhelming majority of business leaders expect their companies' investments in new generative artificial intelligence technology to pay off.

Major tech firms like Microsoft and Google have invested heavily in new generative artificial intelligence, and businesses across industries are scrambling to integrate the new technologies into their systems to improve efficiency. However, according to a recent report from The Wall Street Journal, Big Tech is struggling to turn a profit with the shiny new tools.

Seismic's "The State of AI in Enablement" report for 2023 found that 80% of sales and customer service leaders at management level or above expect revenue growth from incorporating AI into their go-to-market processes, and the respondents predicted an average of 23% growth over the next five years due to AI utilization.

While the potential of AI in enablement is certainly thrilling, it also brings about a sense of apprehension surrounding the payoffs," Seismic CEO Doug Winter told FOX Business on the findings. "The reality is: positive ROI stemming from AI-powered enablement efforts will take time." Winter pointed to the fact that 66% of the leaders surveyed said they encountered initial hurdles, like slow adoption and integration issues, before eventually realizing positive outcomes.

 

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