in France rarely promote battery electric cars to customers, unlike some of their German counterparts.
In the calls, the investigators pretended to be company managers wanting to lease a fleet of cars for their staff. T&E scripted three scenarios where the company’s situation — fleet size and required mileage — should have easily enabled them to go electric. It was therefore expected that battery electric vehicles would systematically and immediately be advised to the customer as the best option — as leasing companies claim.
German sales staff spontaneously presented battery electric cars as the recommended vehicle for their potential customer in 9 out of 17 calls. In the remaining cases however, staff remained neutral on the different technologies including offering petrol and diesel cars as a viable option. This despite the green claims of the leasing companies and the use cases which made it very easy to advise electric cars.
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