News Formal

AI could boost these stocks with customer support needs, Barclays says

  • 📰 CNBC
  • ⏱ Reading Time:
  • 19 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 11%
  • Publisher: 72%

日本 ニュース ニュース

日本 最新ニュース,日本 見出し

According to Barclays, the cost per human interaction for completed service requests is $6, while the cost per AI interaction is as low as $1.

One of the leading emerging use cases for artificial intelligence could be automating customer support requests, according to Barclays. At a time when some investors are beginning to doubt the AI momentum, some companies are now experimenting with AI for customer support and consumer-facing features. Barclays analysts estimate that for companies in the gig economy, AI could help drive more than 200 basis points of margin improvement from automating requests.

Lyft stands to be the biggest beneficiary of AI automating customer support requests, assuming that it can move just over a third of its Level 2 and 3 human-based customer service requests to AI. Barclays estimates that AI could drive EBITDA growth up by around 8% for the ride-sharing company, which has significantly high customer service request volumes.

このニュースをすぐに読めるように要約しました。ニュースに興味がある場合は、ここで全文を読むことができます。 続きを読む:

 /  🏆 12. in JP
 

コメントありがとうございます。コメントは審査後に公開されます。

日本 最新ニュース, 日本 見出し

Similar News:他のニュース ソースから収集した、これに似たニュース記事を読むこともできます。

European markets lower as sentiment struggles; Barclays rises on earningsEuropean stocks were lower Tuesday as sentiment struggles to pick up in global markets.
ソース: CNBC - 🏆 12. / 72 続きを読む »

Barclays names three global stocks to buy for the next quarter, giving them major upsideThe Wall Street bank's strategists said they have a 'high conviction' on the stocks, which are also traded in the U.S.
ソース: CNBC - 🏆 12. / 72 続きを読む »

Hasbro and 5 More Stocks to Consider Shorting, According to an AnalystShort selling, however, isn’t for the faint of heart.
ソース: MarketWatch - 🏆 3. / 97 続きを読む »