Now, the company currently enjoys a market cap of about $3.9 billion, has over $100 million in annual revenue, serves over 11,000 customers, and is a favorite among IT departments everywhere.
Tejada says it can be rare to find a founder who is truly willing to hand over the keys to the kingdom and help the new CEO succeed. More often, she says, founders like to bring in a potential replacement as a lieutenant before making the final call. "We're having a nice conversation and I enjoy hearing about his family, his background growing up, and he suddenly goes fully white," Tejada said."I'm like, 'dude, are you OK?' He said,'oh my god, a whole bunch of PagerDuty employees came in.' I'm like, 'Don't worry, just say you're on a date with Mrs. Robinson or something. Let them think whatever they want.
By the time Tejada joined PagerDuty, it was"already beloved by developers," she said. Users have told her that they won't take a job that doesn't use PagerDuty, or that they introduce the service to their companies. Some even told her that it saved their marriages. There are certain things a business leader might not be able to share with a team or a family, but she says being"open and vulnerable" with other CEOs has helped her learn and grow. She says that she's a fan of the growth mindset, the philosophy of being open to learning and change"I spend a lot of time applying a growth mindset to how I think about handling challenges in the business by talking to other CEOs," Tejada said."We talk to each other about life.
"It's funny, back surgery was a real blessing in disguise," Tejada said."It forced me to delegate a lot of operational work and letting go of that has created capacity to focus on product, continuing to think about long term strategy and also think about how I continue to round myself out."
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